At Masafi London, we are committed to delivering your luxury fragrances safely and promptly. Please read our Shipping & Delivery Policy carefully before placing an order.

Order Processing

• All orders are processed within 1–2 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• During product launches, festive seasons, or promotional periods, processing times may be slightly longer.

Shipping Coverage

We currently ship across India.

Estimated Delivery Time

• Metro Cities : 4–5 Business Days
• Other Cities : 6–7 Business Days
• Remote Areas : 7–10 Business Days

Delivery timelines are estimates and may vary due to courier operations, weather conditions, or other unforeseen circumstances.

Shipping Charges

• Free Shipping on eligible orders as displayed during checkout.
• Standard shipping charges (if applicable) will be calculated and displayed before payment.

Order Tracking

Once your order has been dispatched, you will receive:

• Shipping Confirmation Email
• Tracking Number
• Courier Partner Details
  

You can use the tracking information to monitor your shipment.

Delivery Attempts

Our courier partners generally make multiple delivery attempts. If the package remains undelivered due to incorrect address, unavailable recipient, or refusal to accept delivery, the order may be returned to us.

Additional shipping charges may apply for re-dispatch.

Address Accuracy

Please ensure your shipping address, mobile number, and email address are accurate while placing the order.

Masafi London shall not be responsible for delays or failed deliveries caused by incorrect or incomplete address details.

Damaged or Tampered Packages

If you receive a package that appears:

• Damaged
• Tampered
• Opened
• Leaking

please do not accept the delivery. Contact our customer support immediately with photographs of the package.

Delayed Deliveries

While we strive to deliver every order within the estimated timeline, delays may occur due to:

• Natural calamities
• Public holidays
• Government restrictions
• Courier network delays
• High order volumes

We appreciate your patience in such situations.

12. Contact Us

For any shipping or delivery-related assistance, please contact us:

Email: info@masafilondon.com
Phone: +91-9889882027
Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM